Advantages of a third party service provider

It is very common to get resistance from people who believe that the manufacturer and direct service provider is the best alternative for off-warranty service contracts.

I believe this is caused by fear of change and myths about the level of support and expertise that manufacturer and direct service providers offer as compared to that of third-party providers. In this post, I want to help educate on some of these myths. Bottom line, if you have a need to extend the life of your equipment past the manufacturer’s warranty, we have identified the five key reasons why you should consider third party maintenance instead.

1 Price: Servicing IT equipment is a lot like car maintenance. If your car’s repairs are covered under a warranty, you let the dealer do the work. If you’re not on a warranty, it doesn’t make financial sense to pay a premium for routine maintenance when you can find a skilled mechanic that charges significantly less for high-quality work. The same is true with IT equipment. Using a third-party IT maintenance provider instead of a manufacturer and direct service provider can reduce monthly IT spends by 50 to 80%. For IT managers struggling to streamline budgets, find money for alternate projects, this is a cost savings that can’t be overlooked.

2 Flexibility: Traditionally, manufacturer and direct service provider’s service level agreements are one -size-fits-all. Third-party maintenance providers will work with you and build a program that is more flexibility. In addition to offering various options on coverage days and response times, they will feature co-term contracts that allow companies to adjust the expiration dates for multiple contracts so they terminate on the same date.

3 Multi-vendor support: manufacturer and direct service provider technicians service the products they manufacture and stay up to date on the newer equipment, but third-party maintenance providers have the expertise to service all the equipment in your data center, regardless of the manufacturer and there is never an End of Life on the equipment.

4 Single point of contact: If an outage occurs and you have multiple manufacturer and direct service provider service contracts, who do you call? The longer it takes to figure it out, the longer your data centre is down. With third-party maintenance providers, all equipment is consolidated under one contract and you know exactly who to call to get service.

5 Unbiased assessment: The manufacturer and direct service provider’s primary goal is not to maintain older equipment. It’s to sell new equipment. That’s why they “incentivize” companies to purchase by increasing maintenance costs. Third-party providers don’t have this conflict of interest because their business is servicing equipment for as long as it’s feasible while keeping the price low.

The more companies understand the points above, the more likely they are to consider third party maintenance as a viable alternative to the manufacturer and direct service provider.

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