A proven track record in Managed Services
As a Managed Service Provider (MSP), Skye Cloud can remotely manage your IT infrastructure, with up to 92% of issues resolved at the first point of contact.
Each customer is supported by both an account and a tech manager, with an in-depth, bespoke range of managed IT services.
What we offer
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1st, 2nd & 3rd Line Support 24 x 7 x 365
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Outsourced Service Desk with Remote, Email & Telephone Access
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Global Coverage
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Remote Monitoring and Alerting
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Proactive Maintenance and Administration
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Virtual IT Directorship/IT Roadmap
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Network & Infrastructure Support
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Dedicated On-Site Technical Resource
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Automated Patch & Vulnerability Management
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Mobile Device Management
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A3rd Party/Vendor Support & Escalation
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WiFi, Printer and Telephony Management
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AV, Teams and Meeting Room Setup & Support
Our commitment
10+
Years of Expertise
since 2012
Over a decade ago we set out with a vision to be the UK’s best-in-class Cloud service provider. In that time we have been creating bespoke, agile Cloud solutions for West Ham United, Lebara, The Bank of China, Blue Diamond Group as well as over 30 charities.
96%
Client retention rate
We take great pride in the strong partnerships we've forged with our clients. As their requirements evolve, we have expanded our offerings to provide best-in-class IT services and reliable security assistance through our trusted tech partners.
92%
of issues resolved at first point of contact
Our team in the UK is dedicated to swiftly addressing all IT issues the instant our clients reach out. Should a rare situation arise where we can't resolve the problem immediately, our engineers will be on-site within the day.
29k+
tickets answered in 2024
Our service response rate improves each year, and we remain dedicated to upgrading our infrastructure to stay aligned with the rapid advancements in technology and the growing sophistication of cybercrime.
95%
customer satisfaction
As part of our dedication to high levels of customer service, we invite feedback on how we perform across all of our service interactions. These scores are combined every month.
High customer service levels
Skye’s Support Centre is UK based and well placed to service London and the South East. Our team of highly skilled analysts is on call and ready to manage your IT remotely or on-site. Service desk calls are answered directly by technicians with the necessary hands-on experience to manage your issue there and then, subsequently resolving 92% of calls at this first point of contact. The result? Fewer escalations, site visits and prolonged user disruption.
Single Point of Contact
Skye Cloud provides every user with a dedicated telephone number and Email address for the Service Desk to log new calls, and if necessary, we can implement a dedicated line to create the perception of an internal department. To make IT as simple as possible for the end users Skye would act as a single point of contact for all issues and problems. This eliminates the hassle of chasing multiple providers and ensures Skye has complete visibility over the infrastructure and client base. In terms of delivering this,
How it works
Our chosen Service Desk Tool; Autotask (now Datto), is built around and incorporates workflows and processes aligned with the ITIL framework. This automates the collection of key user, device and system information to simplify troubleshooting and incorporates a suite of integrated tools that grant remote control capabilities and allow the distribution of software packages or executables to affect a speedy and remote resolution. Once access is granted to the platform, our team has visibility of tickets both past and present. And that’s not all. The portal can also be used to run off or automate insightful reporting. Combined, our people, products and process approach means we currently resolve 92% of calls remotely and at the first point of contact.
Once in place, the system grants access to our team and yours, providing visibility of all tickets, both past and present and can be used to run numerous real-time reports on performance, tickets logged or problem users/assets, over and above those that are distributed automatically on a monthly basis. It is a combination of these tools, people and processes that together are finely honed and responsible for delivering our unrivalled results
Why Skye Cloud
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Structured SLA's and advanced reporting to revolutionise IT Service Delivery
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A thoroughbred MSP, with an established and proven track record in service delivery
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Proactive methodology to prevent and minimise unexpected downtime
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Access to vast pool of engineers and in-depth knowledge across all facets of IT
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An innovative strategic partner that will drive value through IT and technology to support your business
